REFUND POLICY

Last Updated: December 21, 2025

Just Flow Studios, a division of MENTALMENTE, LLC (“Company”, “we”, “us”, or “our”), offers digital products only, including downloadable files, resources, tools, guides, worksheets, templates, and other digital materials.

By purchasing any product from justflowstudios.com (the “Website”), you acknowledge and agree to this Refund Policy.

DIGITAL PRODUCTS – ALL SALES ARE FINAL

Due to the immediate access and digital nature of our products, all sales are final.

Once a purchase is completed and access to the digital product is granted, no refunds, returns, exchanges, or cancellations will be issued, under any circumstances.

This policy applies to:

• Instant digital downloads

• Downloadable PDFs, guides, planners, worksheets, templates

• Free or paid digital products

• Bundles or individual digital items

NO REFUNDS FOR DIGITAL DOWNLOADS

Digital products cannot be “returned” once delivered.
By completing your purchase, you understand and agree that you waive any right to a refund once the download link or access is provided.

Our pricing is intentionally kept accessible and affordable to ensure broad access to wellness resources. This pricing structure does not include refunds.

DOWNLOAD ACCESS WINDOW

Digital products are available for immediate download upon payment confirmation.

Download links remain active for up to 48 hours after purchase. It is your responsibility to download and save the files within this time frame.

We are not responsible for:

• Missed download deadlines

• Lost files after download

• Technical issues on the user’s device, browser, or internet connection

TECHNICAL ISSUES & FILE ACCESS

If you experience legitimate technical difficulties accessing your purchased files within the download window, please contact us at Hello@justflowstudios.com within 48 hours of purchase.

At our sole discretion, we may:

• Re-send the download link, or

• Provide alternative access to the purchased file

This does not constitute a refund or replacement guarantee.

NON-REFUNDABLE SITUATIONS

Refunds will not be issued for:

• Change of mind

• Accidental purchases

• Failure to read product descriptions

• Incompatibility with your device or software

• Failure to download within the allowed time

• Claims that the product did not meet personal expectations

• Misinterpretation of the educational nature of the content

CHARGEBACKS & PAYMENT DISPUTES

Initiating a chargeback or payment dispute after receiving access to a digital product constitutes a violation of this Refund Policy and our Terms & Conditions.

In the event of a chargeback:

• Access to all purchased and future products may be revoked

• Supporting documentation may be submitted to the payment processor

• The Company reserves the right to dispute chargebacks to the fullest extent permitted by law

DISCLAIMER OF RESULTS

Our digital products are provided for educational, informational, and general support purposes only.

We do not guarantee specific outcomes, results, or improvements from the use of our products. Individual experiences vary, and no refunds will be issued based on perceived results or outcomes.

POLICY CHANGES

We reserve the right to modify this Refund Policy at any time without notice. Any updates will be effective immediately upon posting on the Website.

Your continued use of the Website or purchase of products constitutes acceptance of any changes.

CONTACT

If you have questions regarding this Refund Policy, please contact us at:
Hello@justflowstudios.com

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